Great news – as of May 15, 2018, UnitedHealthcare is releasing an updated voice signature capability in LEAN™ for AARP® Medicare Supplement Insurance Plans, insured by UnitedHealthcare Insurance Company.
Consumers in eleven states – Illinois, Indiana, Georgia, Minnesota, Missouri, Nevada, North Carolina, Oregon, Pennsylvania, South Carolina and Utah now have the option to sign their applications via voice signature through you, their agent. Voice Signature is an enrollment enhancement that gives consumers the ability to complete enrollment in an AARP Medicare Supplement Plan from a location of their convenience, if the consumer chooses to do so.
Note: As a reminder, agents are encouraged to communicate with consumers in the manner the consumer prefers. Agents must have some means of accommodating consumers who wish to meet face-to-face at a mutually agreed to location. When agents discuss the voice signature option with a consumer, they must also tell the consumer that they are available to meet face-to face with them to complete the enrollment if that is what the consumer prefers.